The Orquidea Suite

General Cancellation Policy

A.  Standard Cancellation

For most reservations, the following standard cancellation guidelines apply. These guidelines ensure guests are aware of their responsibilities and the potential charges they may incur:

1. Cancellation Period: Guests must cancel their reservations at least 30 days before the check-in This period allows the hotel to manage room inventory effectively.
2. Cancellation Fee: A cancellation fee equivalent to 25% of total booking will be charged if the reservation is canceled within 30 days of the check-in date. This fee compensates the hotel for the potential loss of reven
3. Refund Process: Any refunds due will be processed within 7-10 business The time frame ensures that administrative processes are completed efficiently.
4. Notification Method: Cancellations must be made through the same channel as the booking. This consistency helps streamline the process and maintain accurate records.
5. No-Show Policy: If a guest does not arrive and has not canceled the reservation, no refund will be given. This policy ensures that the hotel can manage its resources effectivel

B. Non-Refundable Reservations

Some reservations may be non-refundable. These are typically offered at a discounted rate, and guests should be aware of the terms and conditions at the time of booking:

1. Non-Refundable Terms: Guests who book non-refundable rates are not eligible for any refund upon cancel This strict policy allows the hotel to offer lower rates.
2. Payment Requirements: Full payment is required at the time of booking for non­ refundable This payment secures the booking and is non-refundable.
3. Modification Restrictions: Non-refundable reservations cannot be modified. Any changes would require cancellation and rebooking, subject to availability and pricing at the time of
4. Communication of Terms: The non-refundable nature of the booking must be clearly communicated to guests at the time of Transparency ensures guests understand the commitment they are making.